We booked the first leg of our next big trip at the end of next year and then the next day it disappeared from our Qantas booking page. I've spent all morning on the phone and am seriously considering whether 11.00am it too early for a stiff drink
Ugh, I'm sorry you are having travel issues. So many companies laid off so many employees and either simply didn't hire them back or hired back less qualified people at lower wages that it seems to be causing all sorts of chaos. Plus everyone is dying to travel after COVID so the demand is there no matter what level of service is provided.
I don't think I mentioned it here, but when I arrived at the airport to fly from the US to Germany, I was told that while I was booked on the flight, I had no ticket. How is that even possible?
I'd called to change my ticket over two weeks prior, called because traveling with a dog I wasn't allowed to make changes online. I was told that even though the ticket - if buying it new on that day - was cheaper than my original date, I had to pay $200 because the booking class had changed. OK, I paid that by giving my credit card details over the phone. I then checked my booking online at Lufthansa to make sure the change had gone through (it had), and I contacted medical services to arrange for Carbon's clearance (which they confirmed). All sorted.
But when I got to the airport, I'm informed that while I'm booked on the flight, I have no ticket. It turns out that the agent I spoke to to make the flight change didn't actually charge my credit card for some reason. Then they told me that I had to pay $278 for a ticket. Why the extra $78? Because I'd waited until the day of departure to pay so there was an additional fee.
When I pointed out how ridiculous that was, the answer I got was, "If you want to fly, you pay the $278. Otherwise don't fly." No apology, no "We know it doesn't make sense but our hands are tied", just "Don't fly".
So I paid. What choice did I have? Any alternative would have been exponentially more costly.
The Lufthansa flight crew were just as professional and lovely as usual - Carbon had a record number of sausages and pets - and I realise in the scope of things $78 isn't that big of a deal, but still...