I’ve been following from afar.
Absolutely kick off Kelsey. Unfortunately, those that shout the loudest get further fastest. I would refuse to come off the phone until I had the result and demand to know what they are going to do if the specialist isn’t there. They’re happy enough to take your money, they need to provide the results.
Also, look at @snowbunny’s tripawd, Ginny. She lives her best life.