Smiling at wonderful customer service, for a change ! My lovely friend has just had surgery for breast cancer , so I sent some flowers via Bloom & Wild , as they pick small blooms so that the box will go through a letterbox . They should have been delivered yesterday, but the postman did not attempt to put them through the letterbox as instructed , and my friend was having a nap and didnt hear the knock at the door , her husband had taken their dog for a walk . I received an apology from Bloom & Wild , all has been resolved as the flowers have been collected by her husband from the postal depot . However , as I had included a card with Feel Better Soon on it , Bloom & Wild understood that this was an important delivery , they have contacted me to offer to send some chocolates to my friend by way of apology for the flowers having to be collected , isnt that lovely ? xxx