Prior to R taking her dog to The Ralph, they sent a whole lot of introductory blurb. She said it was very comprehensive, and the questionnaire asked things such as: "What sort of food bowl does your dog prefer? What sort of water bowl does your dog prefer? Does your dog like being petted? What is his favourite way of being petted, and is there any area that he would rather not be touched? Does he have a favourite toy or game? How do you play?"
She said she also loved the fact that they list all their student vet nurses as members of staff: as a one-upon-a-time student nurse, that resonated with her. If they value their people, that says a lot about them.
Then, she sent me this message while Bo was in:
I’ve just called the hospital for an update (knowing full well there wouldn’t actually be one, but, y’know...) and the receptionist said, “Hold on, Miss L. I’ll just call up to the ward.”
The ward! Bless! I had visions of him sitting in his bed with pyjamas on! He’s a bit stressed, apparently, but they’ve given him a pheromone-infused neckerchief to calm him.
This was for neurology rather than dentistry, but I would imagine their standard of care is the same throughout. I'm sure the other places are also excellent, it's just this one I have any connection to. Good luck with your decision
