- Location
- Cornwall , UK
I think this was more about giving customer services at BT a smile this morning 
We had a major fault on our landline , reported on 5th May , it necessitated the digging of a hole at the end of our lane, causing some degree of chaos as this is narrow at the best of times . Eventually, they fixed the landline on 12th May but we continued to have issues with our broadband , the blasted hub flashing all colours of the rainbow and so , back to BT via FB . I requested an engineers visit and there then followed texts , e mails and FB messages informing me of ways I could test the wiring myself . I sent the following to BT via FB :
Dear Paddy , thank you for your enduring patience , could I please clarify one or two points please . Firstly , the BT broadband socket which is referred to is on a skirting board and so is low to the ground . We are both well into our 70`s and frankly , if we managed to get down there , it is highly debatable that we would be able to get back up again ! One of us disabled and unable to bend , the other with a vascular problem and would likely require oxygen to enable this movement .
Secondly , we have not got a clue what anyone is talking about , it may as well be in a foreign language, all this talk about testing wires is all very well but if we did by some miracle manage to get onto the floor , the mission would be impossible , please send an engineer x
It would seem to have caused some hilarity , I dont mind , anything to brighten up the day xxx
We had a major fault on our landline , reported on 5th May , it necessitated the digging of a hole at the end of our lane, causing some degree of chaos as this is narrow at the best of times . Eventually, they fixed the landline on 12th May but we continued to have issues with our broadband , the blasted hub flashing all colours of the rainbow and so , back to BT via FB . I requested an engineers visit and there then followed texts , e mails and FB messages informing me of ways I could test the wiring myself . I sent the following to BT via FB :
Dear Paddy , thank you for your enduring patience , could I please clarify one or two points please . Firstly , the BT broadband socket which is referred to is on a skirting board and so is low to the ground . We are both well into our 70`s and frankly , if we managed to get down there , it is highly debatable that we would be able to get back up again ! One of us disabled and unable to bend , the other with a vascular problem and would likely require oxygen to enable this movement .
Secondly , we have not got a clue what anyone is talking about , it may as well be in a foreign language, all this talk about testing wires is all very well but if we did by some miracle manage to get onto the floor , the mission would be impossible , please send an engineer x
It would seem to have caused some hilarity , I dont mind , anything to brighten up the day xxx
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I'm only on one forum.
